Refund policy

F.H & CO PTY LTD LLC

Return & Refund Policy
Store URL: tg0c55-bu.myshopify.comEffective Date: October 2026Region: Australia (ACL Compliant)

Australian Consumer Law Notice: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

1. Policy Overview

At F.H & CO PTY LTD LLC, we specialize in high-quality men's apparel, including men's T-shirts and tank tops. We want you to be completely satisfied with your purchase. This policy sets out your rights regarding returns, replacements, and refunds for orders placed on our website.

2. Change of Mind Returns

We offer a 30-day Change of Mind Return Policy for items purchased online, subject to the following statutory and store conditions:

  • Return Window: You must request a return within 30 days from the date of package delivery.
  • Item Condition: Apparel must be unworn, unwashed, unused, and in its original condition with all tags and protective packaging intact.
  • Proof of Purchase: A valid tax invoice, receipt, or order confirmation number must accompany the return request.
  • Exclusions: Clearance items, mystery packs, or customized apparel are non-refundable for change of mind.

3. Return Eligibility Summary

Category Condition Requirement Returnable?
Men's T-Shirts Unworn, tags attached, original packaging Yes (30 Days)
Men's Tank Tops Unworn, tags attached, original packaging Yes (30 Days)
Worn / Washed Apparel Signs of wear, perfume/deodorant marks, washed No
Faulty / Damaged Items Manufacturing defect or damaged in transit Yes (ACL Protected)
Final Sale / Clearance Marked as final sale at checkout No

4. Return Shipping Costs

Change of Mind

The customer is responsible for standard return postage costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Faulty or Wrong Item Received

F.H & CO PTY LTD LLC will cover all shipping costs. A prepaid return shipping label will be provided, or full return postage will be reimbursed upon inspection.

5. Step-by-Step Return Process

To initiate a return or exchange, please follow the procedure below:

  • Step 1: Contact Support — Send an email to [email protected] with your Order Number, item description, and reason for return. For faulty goods, please attach clear photos showing the defect.
  • Step 2: Return Authorization — Our support team will review your request within 1–2 business days and provide a Return Merchandise Authorization (RMA) along with return instructions.
  • Step 3: Pack & Ship — Securely pack the item in its original condition. Send the return shipment to our official Australian address:

F.H & CO PTY LTD LLC — Return Dept.

2 Coobina Pl, Fisher ACT 2611, Australia

  • Step 4: Inspection & Processing — Once received at our facility, the return will be inspected within 3 business days to ensure compliance with our return criteria.

6. Refunds & Payment Methods

Once your return is inspected and approved:

  • Refund Method: Refunds will automatically be processed back to your original payment method (e.g., Credit Card, PayPal, Shopify Payments).
  • Processing Time: Depending on your financial institution, refunds usually take between 3 to 7 business days to reflect in your account.
  • Shipping Fees: Original shipping charges (if applicable) are non-refundable for change-of-mind returns.

7. Exchanges

If you wish to exchange a T-shirt or tank top for a different size or color, the fastest route is to request a return for your original item and place a new order online once your return is authorized.

8. Damaged, Defective, or Incorrect Deliveries

Please inspect your package immediately upon arrival. If your order arrives damaged, defective, or contains an incorrect item, contact us within 7 days at [email protected]. We will arrange a free replacement or full refund without delay.

9. Contact Information

If you have any questions regarding this policy or require assistance with a return, please reach out to our team:

Business Name: F.H & CO PTY LTD LLC

Official Store: tg0c55-bu.myshopify.com

Customer Support Email: [email protected]

Physical / Postal Address: 2 Coobina Pl, Fisher ACT 2611, Australia